HOW CAN I SEE THE HISTORY OF MY ORDER?

To consult the history of all your orders, just access your account through the icon “My Account”, put your email, then your password and click where it says “LOGIN”. Now that you have entered your account, you can consult all of the orders you have already placed with us. Have access to your personal data and, if necessary, change information in the delivery or billing address. Here you can also see all the purchases you made with The GUTsy Captain.

I DON'T REMEMBER MY PASSWORD. WHAT SHOULD I DO?

Passwords are always a headache, right? To recover your password, go to login (icon in the upper right corner), click on the option "Forgot your password?", enter your email address there and click "send". You will immediately receive an email with a link and instructions to update your password.

WHERE CAN I FIND MY INVOICES?

We always send the invoice to your email. If you verify that you did not receive this link or need help accessing the invoice, contact us via email shop@gutsycaptain.com

HOW IS MY PERSONAL INFORMATION PROTECTED?

For GUTsy Captain, the protection of your data is a very serious matter. That is why we can guarantee that your personal information is protected with us and that it will only be shared with other entities that keep your data safe. To learn more about this matter, see our Privacy Policy.

HOW CAN I DELETE MY CUSTOMER ACCOUNT?

First of all, we would like you to share with us the reason that led you to make that decision: lack of communication, problem with our products, with our campaigns... In this way, we can improve the products and services we provide.

To cancel your account, contact us at shop@gutsycaptain.com .
Remember that your account is free and that with it you can quickly buy GUTsy Captain products without having to enter your data each time you place an order.

HOW CAN I CREATE AN ACCOUNT AT GUTsy CAPTAIN?

To create an account at GUTsy Captain, just click on the "Account" icon in the upper right corner of the site and fill in the requested information.

By creating a GUTsy Captain account, your data will be automatically saved for your future purchases and you will have access to exclusive campaigns for our special customers. In your account you can also manage your data, addresses and check your order history.

MY ORDER IS LATE. WHAT SHOULD I DO?

If you do not receive your order within 3 working days after making the payment, contact us via email shop@gutsycaptain.com and we will be happy to speed up the process and verify what may have happened.

HOW CAN I TRACK MY ORDER?

At the moment in which we send you the GUTsy Captain products, you receive an email with the tracking number and the link of the transport company. By clicking on this link, you will be able to track your order and know exactly where it is at all times. You should also receive notifications directly from the carrier.

IS IT POSSIBLE TO CHANGE THE DELIVERY ADDRESS OR BILLING ADDRESS OF AN ORDER?

If the product has not yet been shipped, contact us via email eshop@gutsycaptain.com, so that we can make the alteration manually.

If the order has already been issued, you can make this change directly with the transport company. Simply access the link that we send you with the tracking number and report the new delivery address or, alternatively, ask the courier to deliver the order to the nearest pick-up point.

IS IT POSSIBLE TO RESERVE A PRODUCT TO BUY LATER?

It is not possible to make stock reservations on the site.

I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?

If you still haven't received an order and payment confirmation email, please check your email for spam. If you can't find it there, please contact us at shop@gutsycaptain.com

THE PRODUCT I AM LOOKING FOR IS SOLD OUT. CAN I RECEIVE A NOTIFICATION WHEN IT BECOMES AVAILABLE AGAIN?

If the product you are looking for is not available online, it is most likely that it is out of stock. However, we are usually quick at the time of replenishment. Stay tuned to our site or contact us through shop@gutsycaptain.com to know the replacement forecast.

CAN I CANCEL OR CHANGE MY ORDER AFTER MAKING A PAYMENT?

If the order has already been shipped, it will not be possible to cancel your order. We cannot accept retutn of the product due to hygenic measures.

HOW CAN I MAKE A PURCHASE?

The GUTsy Captain online store was designed and developed so that you can easily and quickly find and buy the products you are looking for and make your purchase without delay or hassle.

To buy your healthy drinks for the gut, all you have to do is:

1 - Find the product you want. Either in the menu or in the search bar and clicking on it.

2 - Add the product or products to the cart.

3 - Enter the shopping cart.

Login or register: if you are already logged in, you will be redirected to the purchase page;

If you prefer, you can make a purchase without registering. We'd love for you to become our registered customer, but we know you may not be ready for it yet. Therefore, we are happy that you make a purchase, even if you do not register;

Enter your address and choose the shipping method;

Select the payment method that is most convenient for you;

Confirm and finalize your purchase.

You will receive an order confirmation email. This email confirms that the products are reserved for you. As soon as we ship, you will receive another email with more detailed information, including the carrier's tracking code.

It will then be enough to simply wait for your order to arrive!

HOW CAN I RECEIVE YOUR PROMOTIONS BY EMAIL?

To receive our newsletters, simply enter your email in the field provided for this purpose at the bottom of the home page. By registering in the online store and authorizing communication by email, you will also receive our newsletters, campaigns and promotions.

HOW DO I KNOW IF MY PURCHASE WAS SUCCESSFUL?

You will receive an order confirmation email. When your order is shipped, you will receive a new email with the carrier's tracking code. With this code you can track the shipment and receipt of your order, from our warehouse to the address you provided to us for the delivery of the order.

WILL I RECEIVE AN INVOICE FOR MY PURCHASE?

After having sent your order, we will send you the invoice by email. If you verify that you did not receive our link or need help accessing your invoice, contact us via email shop@gutsycaptain.com

HOW LONG DOES IT TAKE FOR MY ORDER TO GET TO ME AND WHAT ARE THE SHIPPING COSTS?

As a general rule, orders are being shipped the next business day.

Shipping costs are free for orders over £30. For orders less than £30, shipping costs are £2.99 . Deliveries take between 24/48 hours after sending the order.

The means and delivery times may vary depending on the time of year. The dates shown are for guidance only. Any delay in the shipment of the articles, since the dates presented are merely indicative, does not entitle the Client to any type of compensation.

Deliveries are made from 9:00 am to 6:00 pm, Monday through Friday. It is necessary that someone is at the indicated address to receive the order. This service does not include the option to receive prior notice, so the delivery of the order will be made without the need for prior contact by the carrier. We do not guarantee this period of time during promotions, sales, Christmas and out-of-stock periods.

HOW DO CREDIT CARD PAYMENTS WORK?

To pay by credit card, simply select the item you wish to buy, fill in your delivery and billing address information, proceed to checkout and proceed to payment by selecting the credit card method. A window will then open to enter your card details. The GUTsy Captain online store will not store your credit card details. We will just receive a payment confirmation from your bank. 

IS IT SAFE TO SHOP AT GUTsy CAPTAIN?

Yes, the GUTsy Captain site assumes a responsibility commitment towards you, protecting your personal data based on the encryption of data transmission through a secure HTTP.

On the other hand, we do not store your credit card details. In this way, we only have access to the information provided by the payment method you used, with or without confirmation of payment.

WHAT ARE THE OTHER PAYMENT METHODS AVAILABLE?

Currently, GUTsy Captain offers you the following payment methods: Paypal and Credit Card.

I AM HAVING PROBLEMS MAKING THE PAYMENT. WHAT SHOULD I DO?

If you have not succeeded in payment for your order, you must verify the data of the card you are inserting or of the respective bank reference. If you have already confirmed that these data are correct but you still cannot make the payment, contact us by email through shop@gutsycaptain.com.

HOW DO THE PROMOTIONAL CODES WORK?

Promotional codes are generally sent by email during a campaign or purchase or they are also available to you on social networks and are not cumulative with other promotions or campaigns. They are valid for a single use and are applied at checkout.

I FORGOT TO USE MY PROMOTIONAL CODE. WHAT SHOULD I DO?

If you did not enter the promotional code at the time of payment, unfortunately, we will not be able to apply it to this order. However, you can do it in the next purchase. 

HOW TO APPLY A PROMOTIONAL CODE?

Promotional codes are assigned to customers through promotional campaigns, giveaways, brand social media campaigns or specific actions with digital influencers. If you have received a code it is because you are a very important person for us and we would love for you to use it to try or buy our products again.

To use the code, simply enter it in the "promotional code" field, which you can find at checkout. You must use the code exactly as you received it: include letters, numbers, and any other special characters. If the code is not valid, the online store will show you an error message. Just try again if you are sure the code is active.

If you cannot apply your coupon, you can contact us by email through shop@gutsycaptain.com.

HOW CAN I RETURN A PRODUCT THAT I PURCHASED AT THE GUTsy CAPTAIN ONLINE STORE?

Unfortunately we do not accept returns or exchange of our products. It is because of hygenic measures.

WHEN AND HOW I WILL RECEIVE MY REFUND?

In rare cases we may come up to a conclusion that you may receive a refund due to a objective reasons. In that case you will receive the refund immediatelly. In case you are requesting refund, you must write an email to our email address shop@gutsycaptain.com.

WHAT ABOUT A SHIPPING COSTS OF RETURN?

The return cost is borne by the customer, unless there is a manufacturing problem/defect.

HOW CAN I CONTACT GUTSY CAPTAIN CUSTOMER SERVICE?

For any doubt or question you may have, our Customer Support department is available through the email shop@gutsycaptain.com or via chat function in bottom right corner of our webpage.

WHAT ARE GUTsy CAPTAIN CONTACTS?

You can contact us through the email shop@gutsycaptain.com. Alternatively, you can use the form available on the contacts page. In cases of extreme urgency, you can contact us by telephone, business days between 9 a.m. and 5 p.m., through the chat function in the bottom right corner.

WHAT DOES THE GUTSY CAPTAIN SUBSCRIPTION CONSISTS OF?

Subscription is the easiest way to buy our delicious and healthy drinks.

By subscribing you will ALWAYS have access to exclusive discounts and free shipping. Receive the pack(s) selected by you monthly without having to worry about placing an order again.

You can cancel your subscription whenever you want.

HOW DOES THE SUBSCRIPTION WORKS?

We are preparing the subscription service right now. As soon as it will be ready we will notify you.